It’s been a few days since the last blog post, so we wanted to give you an update of the goings on in YoWorld and some other important info!
The cheating issues in YoWorld took a little longer to resolve than we would have liked, but the majority of them are now fixed and we’ll be cleaning up the remaining few minor ones soon. If you see anyone that looks like they’re cheating, send us a screenshot.
We’ve made some updates to events in the past few days. You’ll now be able to start an event in any of your homes, the event window will function properly, events now have the owners name attached and some other minor fixes.
Player Support Backlog
We’re still hard at work helping players as fast as we can, however we are currently several days behind. The demand has been much bigger than had ever anticipated, and we’ve been putting a lot of resources into resolving the root cause of tickets.
IMPORTANT: If you did not receive an auto-response to your email, make sure you’re using the correct email address. We can’t help if you can’t receive our emails.
The main source of tickets have been loading issues. We’ve fixed the houses that were causing the problem plus a few items which were known to be glitchy too. If you’re still having issues, first clear your browser cache (reload the game using CTRL + F5 (Command + F5 for macs)) , make sure your flash player is up to date (check here: http://helpx.adobe.com/flash-player.html), and try a different browser such as Google Chrome or Mozilla Firefox. If you’re still having trouble, reach out to [email protected] with your Facebook profile link.
Another big source of tickets are account bans from before Big Viking Games took control of YoWorld. As we’ve mentioned, we’re setting up a second chance account ban review session for anyone banned in the last few years, providing they weren’t clearly doing something wrong. We aim to have this done by June 1st. Players who are not unbanned on June 1st can contact as per the instructions they get when they log in.
Thanks for your patience while we get caught up!
The only way anyone can “hack” your YoWorld account is if you give them your Facebook details, either on purpose or by accident. Safeguard your Facebook details like it was your life savings. Never share your details with anyone. Make sure you’re logging into https://www.facebook.com to avoid getting hacked. How do you know if you are or not? Keep reading.
- Facebook.com in black
- Padlock symbol on the left
- https:// in front
- Facebook.com greyed out
- No padlock symbol
- No https://
Know the difference. Be safe! If in doubt, don’t log in. Always type facebook.com manually into your address bar and log in there. Don’t type your details after following links, especially ones from other players, emails or anywhere you don’t recognize.
VERY IMPORTANT: People cannot double your coins, or duplicate your items. At best you’ll get scammed and at worst you’ll get hacked. Report players who claim they can do this. We cannot reverse trades, so anything you trade is gone forever, whether or not you were in control of your account at the time. Don’t get lured in with false promises.
We know a few of you have been asking how our new forum is coming along. The answer is: great! We’re adding some more features to it before we can consider it ready for primetime. Our ultimate goal is to provide a safe and secure place where you can chat, discuss the game and have fun, so everything will be geared towards that.
Many of you are hungry for new items, and want information on where we’re at with this. Well, we’re primarily focusing on fixing the issues first before we jump on the content train, but rest assured your ideas are being considered and there will be lots of new items in the future!
That’s it for now, see you in YoWorld!
Big Viking Games