Category Archives: News

The Latest In YoWorld

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Hey YoFans,

It’s been too long since our last blog post, so it’s time for an update!

New Forums

The new forums are live and are working nicely! Check them out at http://forums.yoworld.com. They’re the best place to talk YoWorld, get the latest news and have fun with other players outside of the game.

New Items

We know many of you are very excited to see what new items we’ll be releasing. So far the pet store has been revamped, and there are also 6 new avenues to enjoy. Our current focus is getting new hair and clothing in the game, and we’re working hard on the technology that will allow us to do this. We don’t have an ETA just yet, but it will be soon!

Chat Filtering

We updated the chat filter recently to catch things that weren’t being caught before. There are a few lingering issues which we’re still working on, let us know about any problems here: http://forums.yoworld.com/viewtopic.php?f=6&t=1531

We also added filtering to apartment messages, as this was a big problem area for abusive messages.

Buddy Lists

We’re currently redoing the behind the scenes parts of the buddy list so that it works better, loads faster, and makes it so that cheaters cannot follow you around. We expect to ship this feature next week.

Player Support

Our team is around 5 days behind on tickets right now, and is closing the gap rapidly. For any players awaiting a reply, thank you for your patience! If you sent in a ticket much more than 5 days ago, check your spam box. If nothing is there, check if you received an auto-reply when you first contacted us. If you don’t have one, try resubmitting your ticket using a different email address.

Other Things

There’s a variety of other things we’re working on, but we’re not quite ready to announce them yet. If you have any suggestions on what you’d like to see, you can post them here http://forums.yoworld.com/viewforum.php?f=5 or use the help tab above the game.

Thanks, and have a great day!

Gary Stevenson
YoWorld Team
Big Viking Games

Account Review Update

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Hey YoFans,

As you might remember, we spoke about an upcoming account review recently. Well, that is now completed. We looked at all accounts with potentially ambiguous bans, of which there were roughly 5,000.

99% of them were clearly legitimate bans. The remaining 1% we couldn’t be sure, so we removed the restrictions and added them to a watchlist.

If you are trying to log into your account and are finding you’re still banned, and you believe this is in error, you can still follow the instructions on-screen to get in touch and our team can look into it for you.

There has also been a lot of chatter lately about why we ban people, legitimate players getting caught up and worries about trading etc. While we cannot go into detail on how we catch rulebreakers for obvious reasons, we can say this:

Nobody is simply banned for trade disparity. You can give coins and items to friends, and they can give them to you. We’re very aware of how much things trade for and we do take this into account with everything we do.

Thanks, and have a great day.

Gary Stevenson
YoWorld Team
Big Viking Games

The Latest In YoWorld

By | News | No Comments

Hey YoFans,

It’s been a few days since the last blog post, so we wanted to give you an update of the goings on in YoWorld and some other important info!

Cheating

The cheating issues in YoWorld took a little longer to resolve than we would have liked, but the majority of them are now fixed and we’ll be cleaning up the remaining few minor ones soon. If you see anyone that looks like they’re cheating, send us a screenshot.

Events

We’ve made some updates to events in the past few days. You’ll now be able to start an event in any of your homes, the event window will function properly, events now have the owners name attached and some other minor fixes.

Player Support Backlog

We’re still hard at work helping players as fast as we can, however we are currently several days behind. The demand has been much bigger than had ever anticipated, and we’ve been putting a lot of resources into resolving the root cause of tickets.

IMPORTANT: If you did not receive an auto-response to your email, make sure you’re using the correct email address. We can’t help if you can’t receive our emails.

The main source of tickets have been loading issues. We’ve fixed the houses that were causing the problem plus a few items which were known to be glitchy too. If you’re still having issues, first clear your browser cache (reload the game using CTRL + F5 (Command + F5 for macs)) , make sure your flash player is up to date (check here: http://helpx.adobe.com/flash-player.html), and try a different browser such as Google Chrome or Mozilla Firefox. If you’re still having trouble, reach out to [email protected] with your Facebook profile link.

Another big source of tickets are account bans from before Big Viking Games took control of YoWorld. As we’ve mentioned, we’re setting up a second chance account ban review session for anyone banned in the last few years, providing they weren’t clearly doing something wrong. We aim to have this done by June 1st. Players who are not unbanned on June 1st can contact as per the instructions they get when they log in.

Thanks for your patience while we get caught up!

Account Security

The only way anyone can “hack” your YoWorld account is if you give them your Facebook details, either on purpose or by accident. Safeguard your Facebook details like it was your life savings. Never share your details with anyone. Make sure you’re logging into https://www.facebook.com to avoid getting hacked. How do you know if you are or not? Keep reading.

Real site:

  • Facebook.com in black
  • Padlock symbol on the left
  • https:// in front

Fake site:

  • Facebook.com greyed out
  • No padlock symbol
  • No https://

Know the difference. Be safe! If in doubt, don’t log in. Always type facebook.com manually into your address bar and log in there. Don’t type your details after following links, especially ones from other players, emails or anywhere you don’t recognize.

Scamming

VERY IMPORTANT: People cannot double your coins, or duplicate your items. At best you’ll get scammed and at worst you’ll get hacked. Report players who claim they can do this. We cannot reverse trades, so anything you trade is gone forever, whether or not you were in control of your account at the time. Don’t get lured in with false promises.

Forum

We know a few of you have been asking how our new forum is coming along. The answer is: great! We’re adding some more features to it before we can consider it ready for primetime. Our ultimate goal is to provide a safe and secure place where you can chat, discuss the game and have fun, so everything will be geared towards that.

New Items

Many of you are hungry for new items, and want information on where we’re at with this. Well, we’re primarily focusing on fixing the issues first before we jump on the content train, but rest assured your ideas are being considered and there will be lots of new items in the future!

That’s it for now, see you in YoWorld!

Gary Stevenson
YoWorld Team
Big Viking Games